Frequently asked questions

Add your favourite creations to the cart from our online shop. Click the cart icon, fill in your details, choose your delivery zone and time slot, then confirm. You will receive a confirmation by email.

Yes, you can modify or cancel your order up to 24h before the planned delivery date. Contact us by email or WhatsApp as soon as possible.

Yes! Elorosa loves creating bespoke experiences for your special events — weddings, birthdays, baby showers, corporate events. Contact us via the Events page or by WhatsApp.

When ordering, mention your discount code in the 'Notes / Instructions' section of the order form. Our team will apply the discount and confirm the final amount by email.

Elorosa delivers to 4 zones: Repentigny (free), Lanaudière ($7 CAD), Montreal ($15 CAD) and Laval / South Shore ($20 CAD). Delivery is free for any order of $100 CAD or more.

Elorosa delivers from the day after your order. When ordering, you choose your preferred date and a time slot from 5 available, from 9am to 7pm.

We deliver throughout the Lanaudière, Montreal, Laval and South Shore regions. For orders outside these zones, contact us directly — we study each request with pleasure.

Absolutely! All our creations are handcrafted in our atelier with premium quality ingredients: Belgian chocolate, Italian pistachios, homemade caramel.

Our products contain common allergens (milk, gluten, nuts, eggs, soy). Each product displays its allergens. If you have specific allergies, contact us before ordering.

ChocoRoyale Dubai is our signature chocolate inspired by Dubai flavours — filled with Italian pistachios, golden kadaïf and a silky ganache. It is our most popular creation, available in boxes of 8 or 24 chocolates.

LotusLuxe is an artisanal delight made with Lotus (Biscoff) biscuit and exceptional Belgian chocolate. We use only the best quality praline and biscuit for an unforgettable gourmet pairing.

Our artisan chocolates generally keep for 2 to 3 weeks at room temperature (between 16°C and 20°C), away from heat and humidity. For optimal storage, avoid the refrigerator which can alter the texture and shine of the chocolate.

We accept Interac e-Transfer to elorosa.ca@outlook.com. You can also choose to pay by email — our team will contact you to confirm the payment details.

Your satisfaction is our priority. If you are not satisfied with your order, contact us within 24h of delivery. We will study each situation individually and propose an appropriate solution (replacement, credit or refund).

We recommend booking at least 2 weeks in advance for events. For weddings and large events, a lead time of 4 to 6 weeks is preferable to guarantee availability and allow optimal customisation.

Yes! Elorosa is a reference for corporate events in Repentigny, Montreal and Lanaudière. We create business gift boxes, dessert tables and personalised creations in your company colours.